Delivery and shipping Policy :

Panja Virucham (“we” and “us”) operates the website https://panjavirutcham.in/ (“Website”). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure mutual understanding and protection of both parties involved.
General:
Availability of stock is subject to change. While we strive to maintain accurate stock counts on our website, occasional discrepancies may occur. In such cases, we will fulfill available products and contact you regarding backordered items, offering the option to await restocking or receive a refund.
Shipping Costs:
Shipping costs are determined during checkout based on item weight, dimensions, and destination. Payment for shipping is collected with the purchase, and this amount constitutes the final shipping cost to the customer.
Returns:
3.1 Return Due to Change of Mind: We accept returns due to change of mind if the request is made within 3 days of receiving the item. Returned items must be in original packaging, unused, and in resellable condition. Customers are responsible for return shipping expenses. Once returns are received and approved, refunds will be issued as store credit for future purchases. Shipping fees will not be refunded.
Warranty Returns:
Valid warranty claims must be submitted within 90 days of receiving items. Customers must cover return shipping costs upfront, but we will reimburse upon successful warranty claim. Warranty claims will be processed within 7 days upon receipt of returned items. Customers may choose between a refund to their payment method, store credit, or a replacement item (if available).
Delivery Terms:
5.1 Transit Time Domestically: Domestic shipments generally take 2-7 days to arrive.
5.2 Transit Time Internationally: International orders typically arrive within 4-22 days, depending on the chosen courier.
5.3 Change of Delivery Address: Orders are dispatched within one business day of placement. Address changes can be accommodated before dispatch.
5.4 P.O. Box Shipping: We ship to P.O. Box addresses using postal services only.
5.5 Military Address Shipping: Military addresses are serviced using USPS.
5.6 Items Out of Stock: Orders containing out-of-stock items will be held until all items are available for dispatch.
5.7 Delivery Time Exceeded: Please contact us if delivery exceeds the estimated timeframe.
Tracking Notifications:
Customers will receive tracking links upon dispatch to monitor shipment progress.
Parcels Damaged in Transit:
If a parcel arrives damaged, customers should reject it if possible or contact customer service for assistance.
Duties & Taxes:
Sales tax is included in the displayed price. Import duties and taxes for international shipments are prepaid by us.
Cancellations:
Orders can be canceled before dispatch. If already dispatched, please refer to our refund policy.
Insurance:
Parcels are insured for loss and damage up to the courier’s specified value.
10.1 Process for Damaged Parcels: Refunds or replacements will be issued after the courier completes their investigation.
10.2 Process for Lost Parcels: Refunds or replacements will be provided once the courier confirms the parcel as lost.